OTP Manual Freeze on Govt and Online Payments in UBL’s Netbanking App

My Role:

Working as the UX researcher and Product Owner

Category:

Year:

FINTECH

2023

The need for a design system

Between 1st May 2023 - 15th July 2023: A total of 58 cases of fraudulent transactions were reported through government and online payments. 37 cases were reported from 17th June- 17th July.

To combat this, Manual OTP Entry freeze was imposed and Auto-fetch OTP was introduced

(18th July 2023).

Impact

After the implementation of In-App OTP manual freeze fraudulent activity saw a decline in the app.

Journey

Check out more works.

Check out more works.

UBL OTP Freeze Product Development

Bank Al Habib’s Scalable Design System